Support Center

FAQs

Last Updated: Apr 12, 2018 01:18PM CEST
1. Is my order be secure?
Yes. All orders are processed by FastSpring and in order to protect our customers, all order forms are run on secure servers, utilizing encryption technology to safeguard all credit card transactions from unauthorized viewing. Industry-standard Thawte SSL encryption is used.

2. What is your refund policy for MultiBrowser?
We offer a 14 day, no questions asked, money back guarantee. If you are dissatisfied with our service for any reason within 14 days of your purchase, send us an email and request cancellation of your license. A full refund will be granted to you, no questions asked.

3. How can I obtain a written or formal quote for MultiBrowser?
Click here or email sales@multibrowser.com to request a formal quote or if you have any other related questions - we are always happy to help!

4. How can I pay for MultiBrowser?
All our online payments are handled securely by FastSpring. You can use VISA, MasterCard or  PayPal, or a bank transfer (Wire/ACH transfer) by using a purchase order.

5. How can I obtain an invoice?
If you need a written invoice to be re-issued, we would be happy to provide you one. Please email support@multibrowser.com

6. Do you offer educational discounts?
Yes, send us an email with your details and we shall get back to you with a discounted price.

7. What taxes are applied to the initial price?
Tax/VAT may be added for certain countries (exact details are provided before the order is completed). 

8. I would like to buy multiple user licenses. Are there any discount for purchasing multiple user licenses?
Yes, we do offer substantial discounts on multiple user licenses. A breakdown of the discounts and pricing is in the table below (you can also select a number of users in the QTY selection on the purchase page to see the exact amounts). If you would like a formal quote or would like to discuss pricing further, please contact support@multibrowser.com.

Professional and Standard Licenses Bulk Discounts
3 - 4 Users - 5% Discount
5 - 9 Users - 10% Discount
10 - 14 Users - 15% Discount
15 - 24 Users - 20% Discount
25 - 49 Users - 25% Discount
50 - 75 Users - 30% Discount
76 or more users please contact sales@multibrowser.com
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